Custom Process — From Drawing to Delivery

Enquiry

You send dimensions, a reference photo, a drawing or just a description. We confirm feasibility within 24 hours — including telling you if something will not work, before you spend anything.

Reply within 24 hNo charge

Quotation

An itemised quote: material, finish, light source, packing, unit price, MOQ and lead time. No lump sums, and no line items that quietly appear later.

ItemisedWritten

Design & 1:1 drawing

We turn the agreed concept into a buildable drawing, scaled to your ceiling height and footprint, so you see the real proportions before anything is committed.

Scaled 1:1Structural check

Price & deposit

You approve the drawing and pay the 50% deposit. That is what books your production slot — the queue runs on deposits, not promises.

50% T/TSlot booked

Prototype

A sample or representative section is built in 15–20 days, then photographed and filmed under light for your written approval. Nothing goes to mass production until you sign off. That period is for a single sample: several samples running together take longer, and we put the date in writing before we start.

15–20 daysSingle sample

Production

Frame welding, polishing, plating, wiring and assembly in our own workshop. You follow the work through a private progress page — photographs at every stage, from your deposit to dispatch, which you can view at any time.

In-housePrivate progress page

Inspection & packing

Electrical safety test and a burn-in on every unit, finish inspection against the approved sample. Export cartons with foam blocking; glass and crystal double-boxed.

Every unit testedBurn-in

Balance & shipping

We send photographs and video of the finished, lit piece. You settle the balance, and we hand the shipment to your forwarder or ours with full documentation.

Pre-shipment photosFull documents

Installation support

Rigging and wiring drawings, component numbering, load per fixing point, and remote guidance during installation. On-site support available by arrangement.

Drawings suppliedRemote support

LED module layout being wired inside a custom cloud-shaped fixture body

What to send us

The more you send, the closer the first sample is

Overall dimensions and the finished ceiling height at the fixture
A photo, render or sketch of the target look
Material and finish preference, or a RAL / Pantone code
Quantity, target market and the date you need it on site
Any certification your customs or your client requires
Voltage and dimming requirement for the destination country
The smallest opening the fixture has to fit through

No drawing? No problem. A phone photo and one measurement is enough to start — we do this every week.

What you receive

Documents that come with every custom order

Document	When	What it is for
Itemised quotation	Within 24 hours of enquiry	Material, finish, light source, packing, unit price, MOQ, lead time
Scaled drawing	Before deposit	Confirms real proportions against your ceiling and footprint
Sample photographs	15–20 days after deposit for a single sample; longer if several samples run together	Written approval point before mass production
Finish sample	On request, by courier	The physical standard your production batch is judged against
Stage photographs	During production	Frame welding, polishing, plating, wiring, assembly
Pre-shipment photos & video	Before balance payment	The finished, lit piece — exactly as it will arrive
Rigging & wiring drawing	With the shipment	Load per fixing point and assembly sequence for your contractor
Packing list, invoice, C/O	With the shipment	Customs clearance and site reconciliation

Terms, plainly

Payment, approval and what happens if something is wrong

Payment

Orders are confirmed with a 50% deposit by T/T, which books your production slot. The remaining 50% is settled before shipment, after you have seen pre-shipment photographs and video of the finished piece. We do not take card payments for production orders.

Deposits, T/T and shipping terms

Approval

Every approval point is in writing and references photographs. That habit protects both sides: when we say “that is what was agreed”, we are both looking at the same image.

Transit damage

Breakage in transit is replaced free of charge if the damage is noted at delivery and photographed. Spare glass and crystal parts are included with graded orders so a single break does not hold up your handover.

If we cannot build it

You will hear it at the quotation stage, before you have paid anything. We would rather lose an order than take a deposit on something we cannot deliver properly.

The design step, on film

Every custom piece starts on screen

Before anything is cut, welded or strung, your piece is designed in-house - strand by strand, figure by figure. These are real design files from our own workshop, not stock renders: a 3.6-metre Pegasus, a spiral chandelier, a curtain installation, a light wall, and a library of figures we can build.